Refund & Return Policy

Our promise

We want every pack of cardamom to reach you fresh and in good condition. If something is wrong with your order, we will make it right.

Damaged, wrong or missing items

If your order arrives damaged, the wrong product or pack size was sent, or something is missing, please contact us within 48 hours of delivery with:

• your order number
• clear photos of the parcel and the product
• an unboxing video, recorded in one take from the moment you open the sealed parcel. Claims without an unboxing video cannot be accepted.

Once we have checked the details, we will send a replacement or give you a full refund, whichever you prefer.

Returns

You can return unopened, sealed packs within 10 days of delivery. Please contact us first so we can share the return address. We pay the return shipping. Once we receive the pack in its original sealed condition, we will refund you.

Cardamom is a food product, so for hygiene and food-safety reasons we cannot accept returns of opened packs, except when the item was damaged or wrong.

Cancelling an order

You can cancel your order at no cost before it has been dispatched. Please call or WhatsApp us as soon as possible. Once an order has been dispatched, it can no longer be cancelled.

How refunds are paid

Approved refunds are paid back to your original payment method within 10 days. For cash-on-delivery orders, we refund by UPI or bank transfer, whichever you prefer. Please share your UPI ID or bank details when you contact us. Your bank may take a few extra days to show the money in your account.

Bulk and wholesale orders

Returns and refunds for bulk orders follow the terms agreed at the time of the order.

Contact us

Kerala Cardamoms, Kochupurackal, Narianpara P.O., Nariyanpara, Kattappana, Idukki, Kerala 685511
Phone / WhatsApp: +91 94974 39325
Email: info@keralacardamoms.com