Privacy Policy

Who we are

keralacardamoms.com is run by Gilu K Lalu, trading as Kerala Cardamoms, Kochupurackal, Narianpara P.O., Nariyanpara, Kattappana, Idukki, Kerala 685511, India. This policy explains what personal information we collect, why, and how we look after it.

What we collect

• When you order: your name, phone number, email address, delivery and billing address, and order details.
• When you send an enquiry: your name, phone number, email address and message.
• When you create an account: your login details and order history.
• When you browse: basic technical data such as pages visited and device type, through cookies. You can choose which cookies to allow using the cookie banner.

How we use it

• to process, pack and deliver your order
• to send order confirmations, delivery updates and replies to your enquiries
• to handle returns, refunds and complaints
• to understand how our website is used and improve it
• to send offers or news, only if you have agreed to receive them

Who we share it with

We share only what is needed with the services that help us run the shop:

• our payment provider Razorpay, to process payments
• our courier partners (India Post, DTDC or Delhivery), to deliver your order
• our website host, Hostinger
• Google Analytics (Google LLC), to see how visitors use our website. It uses cookies and only runs if you accept analytics cookies in the cookie banner.

We never sell your personal information.

How long we keep it

We keep order records for as long as required by tax and accounting laws, and other information only as long as we need it for the purposes above.

Keeping it safe

Our website uses a secure (HTTPS) connection, and payments are handled by our payment provider. We never store your full card details.

Your rights

Under India’s Digital Personal Data Protection Act, 2023, you can ask us to see, correct or delete your personal information, or withdraw your consent to marketing at any time. Contact us using the details below.

Children

Our website is not meant for children under 18, and we do not knowingly collect their information.

Contact and grievance officer

Gilu K Lalu, Kerala Cardamoms
Phone / WhatsApp: +91 94974 39325
Email: info@keralacardamoms.com

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.